Instructional
designer
Starbucks Coffee Company
November 2022-February 2025
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Led team of 5+ designers on large scale project ensuring on-time delivery, advising on design, and maintaining stakeholder relationships.
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Designed and developed bespoke live train-the-trainer courses for labor relations and retail operations, emphasizing customized graphics, facilitation skills, and skills-based application.
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Lead designer and developer for transforming paper-based training to tailored eLearning and engaging training videos.
Lead Designer & Sr. Learning Experience Designer
Salesforce
November 2021-November 2022
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Managed team of designers working on a multitude of complex projects and aggressive deadlines. Responsible for project management, guiding instructional design, and championing processes.
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Led the design and development of self-paced online sales training including eLearning, scripts, and participant guides.
Instructional
designer
Walt Disney Company
July 2018-November 2021
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Spearheaded the transformation of three 8-hour ILT courses into online learning in under two weeks. Produced and led the development of over 15 Storyline files in less than ten days. Acted as the lead Designer, PM and LMS Admin.
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Lead Instructional Designer, project manager and trainer of three Walt Disney World conferences generating over $2M and experienced by over 2500 attendees. Led and produced the creative direction of learning content of over 15 breakout rooms, marketing materials, classroom activities, and field experiences.
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Course maintenance, lead designer, and trainer of over twenty ILT courses, two team building programs, and all associated materials for each program (scripts, video, participant guides, facilitator outline, and itinerary).
Instructional
DesiGNER
Hilton Grand Vacations
August 2017-February 2018
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Designed and developed technical learning solutions to transform live courses into eLearning for operations.
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Reduced frontline training by 30% by shifting front desk software training into eLearning, reducing overall training time.
Instructional
Design Intern
Hilton Grand Vacations
June 2017-Auguest 2017
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Transformed live Housekeeping compliance training into eLearning, incorporating video and interactivity.
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Delivered presentation to stakeholders describing learnings as an intern and success of Housekeeping eLearning course.
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Participated in intern events focused on career development and learning about the hospitality industry.
Instructional
Design Intern
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Walt Disney Company
January 2017-June 2017
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Designed and developed instructor led training courses for sales onboarding and effective sales techniques.
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Performed needs analysis and met with client to deliver learning solutions.
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Updated training materials using InDesign and Microsoft Word.
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Followed the ADDIE model for instructional design.
Training
Specialist
Yogurtland Franchising
January 2016-June 20116
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Designed, coordinated and delivered training programs for all company departments.
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Identified training needs and addressed learning gaps.
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Delivered 40-hour franchisee training.
Facilitator
Walt Disney Company
June 2013 - March 2015
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Responsible for facilitating two eight-hour onboarding experiences.
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Lead guided tours and facilitated classroom instruction focused on Company policies and values of Storytelling and Guest Service.
Trainer and
Hostess
Walt Disney Company
July 2010-July 2015
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Responsible for on the job training of club 33 new hire Cast Members.
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Demonstrated and upheld standard of premium Guest service to high end clientele.
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Provided Guest experience solutions.